FAQs

How do I create an account?

You can create an account on the Manage Account page. With this account you get access to both Immersity for Mobile and Immersity for Web.

Account

General

How do I report a bug or technical issue

If you encounter any technical issues, please report them through our contact form. Please provide detailed information about your computing environment (machine, OS, browser versions) and the file type/size, the conversion type (Immersive Motion, Conversion, or Apple Music® Album Motion), any error messages and links to your export if possible. This will help us replicate and resolve the issue or refer you to a solution we have for this type of issue.

Troubleshoot

General

Is there a trial version of Immersity for Web available

No, we do not offer a trial or free version of Immersity for Web. We do, however offer the Immersity for Mobile apps at no charge, with the option to create free, watermarked, Immersive Motions.

Pricing

IM Web

What file formats do you support as input/upload files?

We support a wide range of image formats including PNG, JPG/JPEG, HEIC, and WEBP. However, for the best results, we recommend high-resolution content with clear depth cues. The file size is maximum 20MB. The image Resolution & Ratio Limit is 10 Megapixels (automatically downsized if yo upload >10 MP). Image dimensions must be at least 90 pixels but no more than 8000 pixels. The image ratio can be 1:1 to 32:5.

Immersive Motion

IM Web

What input formats are required for Apple Music® exports?

To ensure compatibility with Apple Music®, input images must be 1:1 in aspect ratio, which allows for proper generation of both 3:4 and 1:1 export formats. Supported file types include PNG, JPG, HEIC, and WEBP, with a maximum photo resolution of 15MP before downscaling. Additionally, the maximum file size for uploads is 20MB. Please note that Apple Music accepts only 1:1 aspect ratio images.

Apple Music® Album Motion

IM Web

What are the system requirements to run Immersity AI?

For an optimal experience with Immersity for Web, we recommend using the latest available version of the Google Chrome browser. Please also disable ad blockers and allow all cookies for our site. Additionally, having the latest software updates for your desired platform is essential for the best performance and compatibility. While all post processing and finalization is done by Immersity for Web, your preview is displayed locally, so having a reasonably modern device may further enhance your experience.

Usage

IM Web

Where can I share content made with Immersity?

Immersity is designed around being shareable on social media. Our users often share Immersity content on Facebook, Instagram, X (formerly Twitter), Reddit, Discord, and more! Immersity can be shared anywhere you can share a video, GIF animation, or 3D photo. If you want to get the chance to be featured on our homepage, use #immersityAI

Usage

General

What video formats are required for conversion?

Videos must be in mp4, mkv, or mov format.

3D Video

IM Web

What images work best for converting to 3D Images?

Depth maps created by the latest AI technology perform well with most images. However, images with semi-transparent or reflective surfaces, or those with significant depth jumps, may produce artifacts or be less accurate.

3D Image

IM Web

How much control do I have over the dimensions of exported images and videos?

The exported image or video will retain the original dimensions, except for Side-by-Side (SBS) images, where the width will be doubled but the height will remain the same.

Usage

IM Web

What is a depth map?

A depth map provides detailed depth information using grayscale, where lighter areas are closer, and darker areas are further away. With 16-bit precision, it offers unparalleled definition for applications like 3D modeling and intelligent photo editing.

Depth Map

General

Is Immersity for Mobile free?

Yes, Immersity for Mobile is free to use, with a minor watermark.

Pricing

IM Mobile

How many images can I upload with Immersity for Mobile?

You can upload up to 5 images at once. If you want to remove or replace an image, you can do so in the menu. The maximum for 1 reel will remain at 5 images.

Usage

IM Mobile

How long does a subscription last?

A monthly subscription goes into effect the day you purchase it and can be cancelled or upgraded at any time. If you cancel your subscription, it will remain valid until one month from the original purchase date. Any subscription will be automatically renewed and billed to your saved payment method each month.

Pricing

IM Web

What export formats are available for Apple Music® Motion artworks, and are there any special requirements?

The Apple Music® export option is specifically formatted for Apple Music® Album Motion, supporting Apple’s 3:4 and 1:1 aspect ratio requirements, along with an automatically blurred background to match the platform’s display specifications. These exports will work on every Apple Music® app, ensuring consistent presentation of the artwork across form factors. The export file is provided in MOV format, with two versions available: 1:1 and 3:4, as specified by Apple Music’s® Artwork Guidelines. The full breakdown for all Immersity conversions, including video, can be found on the Apple Music® Page.

Apple Music® Album Motion

IM Web

Do I need special equipment to view immersive content?

It depends on the output selected and device you use. Immersive Motions can be enjoyed on standard 2D displays. Full Immersive content such as 3D Image or 3D Video, requires an Immersity-enabled device, or other XR/3D device is required to have a 'stereo' display.

Usage

General

How can I stay updated on your latest features and updates?

If you have created an Immersity account, you will receive our newsletter. If you don’t want to receive our newsletter, you can unsubscribe anytime. Additionally, we publish detailed release notes with every new update.

Account

General

What video codecs are supported for conversion?

Only videos encoded with h.265 (HEVC) and h.264 (AVC) are supported. These are among the most commonly used video codecs today.

3D Video

IM Web

What image formats qualify for conversion?

Supported formats include PNG, JPG, JPEG, and WEBP.

3D Image

IM Web

What are the size limitations for input images?

Images must have a width and height between 90px and 8000px on any edge and an aspect ratio between 32:5 and 5:32.

Immersive Motion

IM Web

What format should my imported depth map be?

Depth maps must be in PNG format and should represent depth in terms of disparity, not absolute distance, to avoid distortions. Depth maps created by Immersity AI meet this requirement.

Depth Map

IM Web

Will Immersity crop the image/video?

Yes, some cropping may occur when using zoom settings.

Usage

IM Web

Will there be conversion artifacts?

Some stretching of objects may occur on edges. Adding dilation (extending the object edges) can reduce these artifacts, but excessive dilation may bring background objects to the foreground.

Immersive Motion

IM Web

Are you using my images, storing or reusing them.

We do not store and later use your images, after we convert them to Immersive Motions and allow you to export / share them. For more details please check out our terms and conditions as well.

Usage

IM Mobile

How to I delete my account

You can delete your account on the Manage Account page under your Account information in the upper right hand corner. While in the profile tab of your Immersity Account, select the “Delete Account” link at the bottom and follow the prompts and confirmations. Please be certain that you want to delete your account, and not cancel your current subscription instead. This Account deletion cannot be restored because the deletion operation complies with privacy standards.

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Account

General

Are there any community forums or user groups?

Yes, we have an active Discord community where users can share tips, ask questions, and discuss Immersity. Click here to join the conversation.

Usage

General

Will I be able to purchase more credits if I run out during my subscrition month?

We have discontinued credits à la carte. You can always upgrade your plan to obtain more credits, and then downgrade your plan. Please contact support for help on this if needed.

Pricing

IM Web

What is the difference in the Immersive Motion formats

We have several Immersive Motion outputs:

MP4: Create dynamic animations with up to 4K resolution, perfect for high-quality presentations and displays.
GIF: Ideal for web use, offering GIF outputs up to 360p for quick sharing and easy embedding on websites or social media.
MOV: This Apple Music® export option is specifically formatted for Apple Music® Album Motion, supporting Apple's 3:4 and 1:1 aspect ratio requirements, along with an automatically blurred background to match the platform’s display specifications

Immersive Motion

IM Web

How can I prevent the album title from moving with the Album Art?

To avoid this, upload the album art without the album title or any other text. After converting it with Immersity AI, you can add the title in the editing software of your choice.

Apple Music® Album Motion

IM Web

How accurate is the 3D conversion?

We employs advanced algorithms with our proprietary AI to ensure high accuracy in 3D conversion. The accuracy can vary depending on the original content's quality and composition.

3D Image

IM Web

Can I edit the conversion once it's uploaded, before it's exported?

Yes, we offer editing tools to fine-tune the output before export. Users can adjust depth, perspective, and other parameters of the preview for optimal results.

3D Image

IM Web

Are there size limitations for conversion?

The input video must not exceed 2GB in size.

3D Video

IM Web

Does my imported depth map need to match the size of the image?

No, the depth map does not need to match the dimensions or aspect ratio of the image. It will be automatically adjusted to fit the dimensions of the original image.

Depth Map

IM Web

How do you handle data privacy and security?

We prioritize user data privacy and security. You can review our Terms & Conditions and Privacy Policy at any time.

Usage

General

Why does Immersity 4.0 use more credits?

Immersity 4.0 uses more computational power to create multiple depth layers and recreate the 'hidden' views. Remember, you can still select Immersity 3.0 to convert with the original, lower credit pricing.

Pricing

IM Web

Can I upscale or downsize video?

No, support for upscaling and downscaling is not provided. You can use third-party tools to adjust the resolution before uploading your video to Immersity AI.

3D Video

IM Web

What is the difference between Parallel SBS and Cross View SBS?

Both formats are Side-by-Side (SBS) formats. Parallel SBS places the right eye image on the right and the left eye image on the left, suitable for most digital viewers. Cross View SBS swaps the images, with the right eye image on the left and the left eye image on the right, allowing for naked-eye viewing by crossing your eyes to merge the images.

3D Image

IM Web

What do I get when I export an animation?

You will receive a video file in the MP4 format, using the MPEG-4 container and encoded with the H.264 codec. The video will have a frame rate of 30 fps and an 8-bit color depth per channel unless you selected a higher frame rate.

Immersive Motion

IM Web

Why are depth maps exported as PNG files and not JPG files like other images?

Depth maps need to have the highest definition possible while maintaining a reasonable file size. PNG files support up to 16-bit depth, which is sufficient for good depth definition. JPG files on the other hand only support up to 8-bit depth, making them unsuitable for this purpose. Additionally, PNG is a lossless format, ensuring no compression artifacts are introduced.

Depth Map

IM Web

Will cartoon images or hand-painted images work?

Yes, Immersity's AI Engine has been trained to handle all types of images, including analog or computer-generated cartoons.

Usage

IM Web

How can I use the depth map editor

You have to select Immersity 3.0 to be able to edit the generated depth map. Stay tuned for a more advanced depth editor exclusively built for the newer Immersity 4.0 version.

Depth Map

IM Web

Why is GIF animation limited to only 360p?

GIFs are not suitable for long videos and were designed for short, repeat animations. For longer and larger animations, MP4 format is recommended.

Immersive Motion

IM Web

Will Immersity protect my creative work and keep it private?

Yes, Immersity upholds industry-standard data privacy practices and will never publish your uploads without your consent. Nor will we sell or voluntarily share your data generated through using our products. Your privacy is a top priority. However, Immersity may use general trends and patterns from user activity to continue improving its Neural Depth Engine and enhance the user experience.

Usage

General

How long will it take to process my video?

Video processing time varies, unlike images, as it involves larger files and more processing. However, our platform stands out for its swift processing compared to competitors. Many HD and 4K videos convert at near "real-time" speed - in other words, similar processing time as duration of video itself. Rest assured, we'll notify you via email with a download link once your video is ready, so you don't need to stick around whilst we do the work.

3D Video

IM Web

Will abstract art work to convert?

Abstract art will produce abstract results. However, since the AI may not interpret the shapes as you would, it can be an interesting experiment to see what it picks up on, that you may not.

Usage

IM Web

Can I convert 180 or 360 field of view images?

No, currently this support is only available for videos, but it may be added in the future.

3D Image

IM Web

What support is available

We provide comprehensive support through our online resources, Discord and a dedicated customer service team ready to assist with any inquiries or challenges.

Troubleshoot

General

Will there be any video conversion artifacts?

Similar to image conversion, artifacts may be introduced at object edges and in areas with transparency or reflections. Temporal changes might also occur as each frame is processed independently. While some compensation is applied during processing, not all temporal jumps can be entirely eliminated.

3D Video

IM Web

What is a HEIC Spatial Photo?

HEIC Spatial photos use a stereoscopic format for viewing images on an Apple Vision Pro headset.

3D Image

IM Web

What happens when I select a 360 field of view?

The 360 format is designed for fully immersive VR viewing. The video will be mapped into a spherical view, ensuring both imagery and depth match at seam points. Selecting 360 field of view ensures this match at seam points and also corrects lens aberrations for fisheye lenses.

3D Video

IM Web

What is a MOV MV-HEVC video?

This format is for viewing stereoscopic videos on the Apple Vision Pro headset.

3D Video

IM Web

What is a LIF file?

LIF stands for Leia Image File format, suitable for viewing on Immersity devices. It contains a hidden second eye image within the file. The image can be viewed as 2D on standard viewers and as 3D on Immersity devices.

Usage

General

Is Immersity suitable for educational purposes?

Absolutely! Immersity can be a valuable tool in educational settings, offering a unique way to visualize and present content in an immersive way.

Usage

General

What happens to subtitles during video conversion?

Subtitles will be preserved in the output video whenever possible. If subtitles are embedded in the video itself, they cannot be separated and will be processed along with the video, potentially causing artifacts in the subtitle display.

3D Video

IM Web

What happens to audio during the video conversion?

Audio will be passed through to the output video unchanged whenever possible. If using the PCM codec, ensure you are uploading the 2D video in MKV file format.

3D Video

IM Web

How representative is the video conversion preview compared to the full length converted video?

The free sample will have the same format and codec as the full video, providing an accurate preview of the final output. The only difference will be the length of the video.

3D Video

IM Web

What is the format of the output video?

The output video will retain the same container as the input video, except for mov files. If your input is mp4, the output will also be mp4. If your input is mkv, the output will be mkv. For MV-HEVC video output, the format will always be mov.

3D Video

IM Web

What player do I need to play the output video?

To view the output video, you need a player capable of interpreting the exported format. Examples include:

Any Immersity device
‍Apple Vision Pro: Use with MOV MV-HEVC.
VR headset players: Such as Skybox, Bigscreen VR, and Virtual Desktop, using SBS formats.
3D TVs: Often support top/bottom formats.

3D Video

IM Web

What should I do if my output video doesn't play?

The h.265 codec used for exported videos is becoming mainstream but may not yet be supported by all systems. If you have playback issues due to codec problems, try the following solutions, prioritized from most to least preferred:

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NVIDIA Hardware Decoding (preferred): Best results are expected with a codec provided by your NVIDIA GPU.
Intel Processors: Recent Intel processors support h.265 and provide codecs. Install and use this codec if available.
AMD Hardware Decoding: AMD processors generally support h.265. Install and use this codec if available.
Official Software Codecs: Microsoft offers a codec for Windows systems, which incurs a small cost but is preferred over unofficial codecs.
Unofficial Software Codecs: Third-party codecs, like those in the K-Lite Codec Pack, might work. Download K-Lite Codec Pack.
- Note: Using third-party codecs can cause compatibility issues and result in suboptimal viewing experiences.

Troubleshoot

IM Web

immersity FAQs